We will send you an email notification once you have placed an order with us. Please fill in a valid email address so we can keep you informed on your order status.
Please note that transshipment warehouses will not be delivered as far as personal data is concerned.
| Where we ship | Shipping method |
|---|---|
| Hong Kong SAR region | SF Express |
Microsoft Authorized Store currently offers free shipping to Hong Kong, SAR customers.
1. Microsoft Authorized Store will ship your order within two business days after the payment is made, but in some remote locations delivery may be further delayed. You may refer to your shipment notification email to track your order online.
2. SF Express does not deliver on the weekend or holidays
3. We may contact you to verify your order before delivery. If we cannot get in touch with you within three working days from the time of placing the order, we will cancel the order. If you still would like to purchase that item, you need to place a new order, also need to assure we can get in touch with you within three working days from the time of placing the new order.
When your order is delivered, please verify that the original packaging is intact, the exclusive Microsoft Authorized Store box sealed, product quantity and specifications, packaging list, invoice, etc are correct before signing on the delivery slip. If you found that the packaging has been damaged, products are wrong, or the order has some other errors, please inform the delivery person on the spot and reject the whole package, and inform our Microsoft Authorized Store customer support promptly. We will strive to help you resolve the matter. Please do not open or damage the product and its original packaging.
If the delivery company is unable to deliver because no one is available or you cannot be contacted, please contact us by calling the customer support number located on our Sales and Support page. If we do not receive your reply and you remain unreachable, we will arrange the delivery company to return your item to the warehouse. If you still need this item, we suggest that you re-order. Thank you for your understanding.
We will send you an email notification once you have placed an order with us. Please fill in a valid email address so we can keep you informed on your order status.
Microsoft Authorized Store now offers self-pickup service. Before you submit your order, please choose your self-pickup address and confirm that you can pick up your goods at the chosen SF Express store before the deadline. You can click here for the address for all SF Express Service Centres.
1.Choose the SF store address and pay the order.
2. Receive the SMS confirmation once the shipment is delivered to the selected store.
3. Please print the order, carry your ID card and show your SMS to accomplish the identification within3 days .
4. Sign and pick up the shipment (s)after the identification.
When your order is delivered, please verify that the original packaging is intact, the exclusive Online Store box sealed, product quantity and specifications, packaging list, invoice, etc are correct before signing on the delivery slip. If you found that the packaging has been damaged, products are wrong, or the order has some other errors, please inform the delivery person on the spot and reject the whole package, and inform our Microsoft Authorized Store customer support promptly. We will strive to help you resolve the matter. Please do not open or damage the product and its original packaging.
1. If consignee chooses to pick up the shipment(s) at the designated authorized service point, he/she would receive SMS notification from S.F. Express once the shipment is delivered to the selected store.
2. The consignee MUST present ID, order information and the SMS confirmation to the authorized service point representative for shipment pickup.
3. If the consignee does not pick up the shipment(s) within 7 days after receiving the SMS confirmation, the shipment(s) will be returned to S.F. Express. The consignee has to call our Customer Service Hotline to reschedule a pickup.
Thank you for your understanding.
