1. In the Microsoft Authorized Store, can I shop without logging in?
2. In the Microsoft Authorized Store, is shipping free?
3. In the Microsoft Authorized Store, is an invoice issued?
4. After adding to the Shopping Cart, is this product reserved by me?
6.What's the difference between 32- and 64-bit versions of Windows?
A: Before logging in, you can browse our products anytime, but if
you would like to purchase, you have to log in to the Microsoft
Authorized Store. We currently support 2 types of log in--
（1）Microsoft Authorized Store Account Login
（2）Guest login
Both of these login methods can be used for shopping, payment, and
looking up orders at the Microsoft Authorized Store.
A: Microsoft Authorized Store offers free shipping for all products.
A: Microsoft Authorized Store does not issue invoices for all products. The shipping slips will be delivered with your order, please open the box to find the shipping slip.
A: It is not, if you would like to order this product, please submit an order and make payment at check-out.
A: For any issues regarding to Microsoft 365 or related products, please refer to Microsoft's website (Microsoft 365 FAQ).
A: 32- and 64-bits refer to the way a computer's central processor
(essentially, its brain) handles information. Computers that contain
64-bit processors handle data in larger blocks, which makes them
more efficient. You can't put software designed for a 64-bit system
on a 32-bit system, though — it won't work.
To find out what type of system your computer is running:
（1）Click Start, right-click Computer, and then click
Properties.
（2）The operating system appears as follows:
1.Which payment method does Microsoft Authorized Store support?
2.Why is my transaction closed?
3.What are the reasons for unsuccessful internet banking payments?
A: Microsoft Authorized Store currently supports 2 payment methods
(1)WorldPay Third party payment (supports
Visa/Master/Discover/AE credit card payment)
(2)Alipay Third
party payment (supports Visa/Master/Union Pay credit card payment)
For details, please refer to "Help" -- "Payment method”
A: Once you submitted your order and the order is not paid after 30 minutes, the system will automatically close your transaction. To order items, please pay as soon as possible.
A: The possible situations are as follows:
(1)Your bank card has not yet activated the online banking
payment function, we recommend that you proceed to your local bank
to activate online banking.
(2)The bank card used is beyond
the geographical scope of the bank network, please try with another
bank card.
(3)The bank card has expired, is cancelled,
reported lost or has insufficient balance etc., we recommend that
you consult your bank.
(4)The bank card number, password or
identification number does not match, we recommend that you re-enter
the correct password or identification number etc. If you have
forgotten your password, please contact your bank promptly to reset
your password.
(5)The Banking system's data transmission may
be abnormal, we recommend that you refresh the page or restart the
computer.
(6)There is a limit to your online banking payment,
please consult your bank's customer service for details.
1.Why is my order submission always unsuccessful?
2.After shopping, where can I check my order?
3.If I do not wish to purchase the goods that I have already paid for, can I cancel my order?
A: The possible situations are as follows:
(1)Incomplete customer information in the order
(2)Order has insufficient stock or is out of stock
(3)Network
latency
All of the above situations will have pop-up messages
on the page. You can edit the order information or try again later.
A: After shopping, you can check your order information at "My Account"--- "Order History"
For orders that have been shipped, you cannot cancel the order so you can only do a return. For orders that have not been shipped, please call Microsoft Authorized Store customer support at 3101 0193 or email to cs@microsoftestore.com.hk or contact Microsoft Authorized Store customer support through online chat for assistance.
